This notice explains how Hallein Discoveries handles personal data for website enquiries, booking-related communication, and the operation of the site. It is written to help you understand your choices, your rights, and the ways to submit a verified request.
This section outlines how information handling, individual rights, and support channels are addressed within this notice.
You may have rights to know what data we hold, to ask for correction or deletion, to object to certain processing, and to limit use in some situations. Where processing is based on consent, you may withdraw that consent for future processing. We will assess each request against the legal and operational context that applies.
To protect your privacy, we may ask for information needed to confirm your identity before acting on a request. Once verified, we will review the request and respond within the period required by applicable law, unless an extension or limitation is permitted.
Enquiry records are retained for the time needed to respond and manage follow-up communication. Booking-related information is kept for the period necessary to complete the service and meet accounting, legal, or dispute-related obligations. Technical data is retained only as long as needed for security and operational purposes.
If we make material changes, we will update the policy on the website and may use a reasonable notice method where appropriate. The version in force is the one published at the time you review the site.
We may process the name, email address, phone number if provided, inquiry message, tour date and group details, and any accessibility or dietary information you choose to share. We also process limited technical data such as server request metadata and browser or device information to keep the site working and secure.
We receive data from contact form submissions, email, phone calls, and booking-related communication. Technical data is generated automatically when you visit the website or submit a request through the site.
Confirmed cookie uses are limited to essential site operation and storing privacy preferences. We do not confirm analytics or marketing cookies for this site.
We use cookies only where needed for essential site operation and to remember privacy preferences. You can manage cookies through your browser settings, and you may be able to block or delete them, although some site functions may then not work as intended.
We use personal data to respond to contact requests, review tour dates and group details, confirm arrangements, manage booking-related communication, maintain website security, and support technical delivery. If you provide accessibility or dietary information voluntarily, we use it only to assess whether a route or arrangement can be confirmed for your specific request.
We may share data with service providers that support website hosting, technical delivery, and message handling, but only to the extent needed for those functions. Any such recipient is expected to process data for the agreed purpose and under appropriate confidentiality and security obligations.
We may disclose personal data to public authorities, courts, or other recipients where required by law, to respond to lawful requests, or to establish, exercise, or defend legal claims. We may also share information when necessary to protect the security of the website or the integrity of our records.
Where the GDPR applies, we process personal data on a lawful basis appropriate to the relevant purpose, such as responding to enquiries, managing bookings, maintaining site security, or meeting legal obligations. We keep processing limited to what is needed for those purposes.
Where applicable, you may request access, correction, deletion, restriction, objection, or portability of your personal data. You may also withdraw consent where processing relies on consent. Some requests may be limited by legal duties, security needs, or the need to retain records connected with a booking or enquiry.
Use the contact details below for privacy questions, rights requests, or related correspondence.
